Refund policy

Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, contact us at [bigsoup57@gmail.com] before the 14-day period expires. You may also use our self-serve return process directly from your order confirmation.

Return Conditions Items must be returned in their original condition. Return shipping costs are [your responsibility / covered by us — choose one].

Refunds Once we receive and inspect your return, we will process your refund within 14 days using the same payment method you used for your order.

Exceptions The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
• Custom or personalised items

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A few things to fill in before publishing: your contact email, and whether you cover return shipping or pass that cost to the customer.

⚠️ This is a starting point based on the EU withdrawal baseline — not legal advice. Have a legal professional review it before publishing.